Customer Service Supervisor

Our client, a world class global manufacturer is looking for a Customer Service Supervisor for one of their plants in the Vaughan area.

What’s in it for you:
– A great work experience within a world class manufacturing environment
– Extended Health Benefits
– Employee Profit Sharing Plan
– Group RRSP with employer contribution
– Educational reimbursement program
– Employee appreciation events
– A focus on safety, health and wellness

Responsibilities include:
• Optimize inventory levels to strike a balance between inventory investment and customer
service targets
• Customer warehouse management ensuring optimal inventory levels while eliminating
stock-outs
• Troubleshoot issues affecting inventory integrity
• Process customer returns
• Drive outage elimination / on time delivery initiatives
• Reconcile finished goods consignment warehouse inventory including resolution of scrap
allowance
• KPI Management including root cause analysis and suitable corrective action(s) to
ensure our customers’ needs are met
• Ensure alignment/success with the overall Supply Chain Vision and key objectives

Minimum requirements:
• 3 – 5 Years Automotive Customer Service Supervisor or commensurate experience
• Experience in a repetitive process assembly/manufacturing environment, preferably Tier
1 automotive
• Experience conducting continuous improvement projects, utilizing lean principles and
tools, root cause analysis and corrective action methodologies
• Must have ERP/MRPII business systems experience
• Optimize inventory levels to strike a balance between inventory investment and customer
service targets
• Customer warehouse management ensuring optimal inventory levels while eliminating
stock-outs
• Troubleshoot issues affecting inventory integrity
• Process customer returns
• Drive outage elimination / on time delivery initiatives
• Reconcile finished goods consignment warehouse inventory including resolution of scrap
allowance
• KPI Management including root cause analysis and suitable corrective action(s) to
ensure our customers’ needs are met
• Ensure alignment/success with the overall Supply Chain Vision and key objectives

Contact and Resume Submission
If you feel you are an excellent candidate and have the required skills and experience indicated above, please send your attached resume and any important details to HCR Permanent Search, care of the Recruitment Consultant listed below. Only qualified candidates will be contacted. Please ensure that you indicate the name of the position you are applying for in the subject heading. Thank you for your interest.

Matthew Snider
Talent Acquisition Specialist
HCR Permanent Search
Email: msnider@hcr.ca
Website: www.hcrpermsearch.com