Supervisor IT Help Desk

HCR Permanent Search is currently working with a top manufacturing company in the Guelph area who needs to hire a Help Desk Supervisor To attract the best talent, my client is offering a competitive pay rate, a good benefits program and a place where you can grow your career.

Work Setting: On Site

Shift Schedule: Days with on call support

Location Details: Guelph, ON

Overview

The Help Desk Supervisor will manage frontline support activities, guide technical staff, and ensure consistent, high quality service for all users. The role includes participation in a rotating 24/7 on call schedule.

Qualifications

• Diploma or degree in IT, Computer Science, or related field.
• 3–6 years of technical support experience within a manufacturing environment.
• Strong knowledge of Windows Server, Microsoft Office, and desktop management tools.
• Skilled in hardware troubleshooting and familiar with networking and telephony basics.
• Excellent communication, organization, and ability to work under tight timelines.

Key Responsibilities

• Act as the senior escalation point for complex technical issues.
• Oversee support staff scheduling, performance, and development.
• Maintain and improve help desk procedures, documentation, and workflows.
• Support cybersecurity practices and policy compliance.
• Evaluate and recommend hardware/software; oversee lifecycle and refresh cycles.
• Assist with server, network, and infrastructure setup and maintenance.

If you believe you are an outstanding candidate for this opportunity, we invite you to submit your resume and all relevant information to HCR Permanent Search in confidence to:

Matthew Snider

Account Manager

msnider@hcr.ca

Please indicate the name of the position you are applying for in the subject heading. Only those selected to move forward in the consideration process will be contacted. Thank you for your interest!

HCR Permanent Search is recruiting on behalf of our client for an existing vacancy within their organization.

HCR Personnel Solutions Inc. welcomes applications from people with disabilities. Accommodation is available upon request for candidates taking part in all aspects of the recruitment and selection process.